ECB releases findings on payment trends in digital currency study

The European Central Bank (ECB) has released the findings of its research on citizens’ payment habits and attitudes towards digital payments. The report reveals that users in Europe are seeking universally accepted payment methods that can be used both online and in physical stores. Participants expressed a preference for convenient, fast, and easy-to-use payment solutions, particularly those that offer instant and contactless person-to-person transactions. Safety and security were identified as crucial factors, with participants desiring protection against fraud and hacking, as well as reliable payment authentication methods. Biometric payment verification methods, such as iris scan technology, received widespread support. Participants also highlighted the importance of flexible privacy settings. While respondents had limited knowledge of the digital euro, they believed that banks and/or central banks would be the safest providers. The research will contribute to the ongoing investigation phase of the digital euro project, which is expected to conclude in October 2023. The qualitative research involved input from the general public, technology experts, merchants, and individuals with limited access to banking services or the internet. For media inquiries, please contact Georgina Garriga Sánchez at +49 69 1344 95368 or Alexandrine Bouilhet at +49 69 1344 8949.

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